Pacific College is seeking a dynamic individual for the full-time position of Front Office Manager at our San Diego campus. This position requires 5 days per week on the San Diego campus.
General Job Summary:
The Front Office Manager represents Pacific College in a positive and welcoming way when answering all incoming phone calls, greeting customers, and directing them to the appropriate personnel. They assist with sales, cashiering, general customer service and office and administrative help as needed. This position manages a group of Federal Work Study students that assist in the bookstore and campus.
The Front Office Manager also assists the IT department with classroom technology, digital signage, and help stations around campus.
Key Responsibilities:
San Diego Campus Oversight:
- Performs opening and/or closing duties, as needed per written procedure guidelines.
- Assists with creating and receiving purchase orders for required books and supplies.
- Front-desk reception – answering phones, assist with student accounts/bookstore cashiering, tuition /fee payments, appointment setting, etc.
- Handles student requests for information by sending emails/Teams chats to appropriate advisors or staff.
- Communicate with the supervisor whenever assistance is needed in completing job responsibilities.
- Collects & distributes mail and memos as well as other communications to mailboxes.
- Types envelopes for correspondence/outgoing mail.
- Keeps Faculty copy work area clean and well stocked with copy paper and supplies as needed.
- As deliveries are made, unpacks and make sure that packing slips are accurate.
- Contacts vendors to check on order status and product availability.
- Booklist maintenance/updates/printing/distribution
- Flyer printing & distribution
- Helps keep inventory accurate.
- Takes inventory at the beginning and end of a term.
- Ensure that bookstore is stocked and organized.
- Informs Campus Director when books and supplies are low, then reorders said items after approval from the Campus Director.
- Presents information in a factual and ethical manner to students and others.
- Maintains Organization/Cleanliness of Bookstore & Supply Closets
- End-of-day reconciliation via QuickBooks
- Replenishes bathroom supplies as needed/requested or communicates to Facilities Manager any needs/issues on campus
- Replenishes copy paper in faculty copy room
- Information Center – Directing patrons/visitors/vendors/etc. and triaging issues
- Technology Assistance – Daily check of classroom technology, digital signage, and campus help stations. Assists faculty with classroom tech issues. Communicate with the IT Dept. any issues or when assistance is needed outside of your scope of work.
- Special project assistance – filing, organization, lamination, campus beautification, etc.
Supervisory – FWS Staff Development & Oversight:
- Sets an example for the FWS team in work ethic, attitude, and actions.
- Help facilitate new initiatives for FWS team.
- Facilitate weekly meetings with the FWS workers to check in on the progression of their tasks, create new initiatives, make process improvements to be more efficient/effective in their role, motivate and communicate their needs to the CD.
- Provides back-up support in various tasks when FWS workers are not available and/or need additional support.
- Help train new FWS staff on programs, policies and procedures.
- Creates a productive and supportive work environment for FWS staff.
- Attend Staff and Department Manager meetings.
Education, Experience & Job Skills:
- Education Level Required: HS diploma & some college.
- Education Level Preferred: A bachelor’s degree or higher degree.
- Computer & tech competency.
- Reliability with attendance, follow-through, and deadlines.
- A proven record of working successfully with diverse populations.
- A positive attitude and ability to plan and adapt to change.
- Ability to collaborate effectively with college departments and cross-functional teams.
- Strong interpersonal, oral and written communication skills.
Application Instructions:
To apply, please submit a cover letter describing your qualifications and resume to April Paniagua, at [email protected].
Salary Expectations: $20.00 – $22.00 per hour; Commensurate with experience
Work Environment: The work environment characteristics are representative of those an employee encounters while performing essential functions of the job in a typical office/workstation situation. Able to work sitting or standing at a desk and operate a computer using keyboard and reading information on a monitor. Must be able to lift to 30 pounds.
Reasonable accommodation may be made to accommodate individuals with disabilities to perform the essential functions.
We offer the opportunity to work with a dynamic team of holistic, caring professionals. We are committed to creating a diverse community of faculty, staff, and students. Pacific College of Health and Science is an equal opportunity employer. Applicants are considered on their qualifications for the position without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pacific College of Health and Science is one of the oldest and largest accredited institutions training professionals in integrative and traditional Chinese medicine to include acupuncture, holistic nursing, massage therapy, herbal medicine, and medical cannabis. Founded in 1986, Pacific College is home to beautiful campuses and busy clinics in New York, San Diego, and Chicago and a rapidly growing online division. Pacific College features an esteemed faculty with over 200 faculty members from   around the globe, many of whom conduct ongoing research and educate approximately 1,700 students every year.