Pacific College is seeking a dynamic individual for the full-time position of Student Success Specialist at our New York campus.
This position is hybrid, with at least 2-3 days per week required at the New York campus.Ìý
General Job Summary:
The Student Success Specialist serves as an advocate for student success throughout the academic lifecycle for students enrolled in the prelicensure BSN program, and actively coaches students from the point of enrollment to graduation. They must demonstrate a strong commitment to student success planning and advising both remotely and in-person. The Student Success Specialist also serves the College as a student liaison and collaborates with all departments to promote a positive, student-centered experience.
ÌýKey Responsibilities:
- Contacts students regularly and proactively through virtual/in-person meetings, phone, text, and email to provide support through tools, resources, services, encouragement, positive reinforcement, and student accountability to ensure smooth transition into the program and throughout the lifecycle of student.
- Uses student information systems, customer relationship management systems and reporting for timely completion of tasks and to document outreach.
- Works closely with other academic and student service leaders to identify at-risk students and provide necessary support.
- Builds connections, motivates, and resolves student issues. Individuals in this role are the bridge for the student and college administration, ensuring students have access to information, policies, procedures, and requirements they need to make informed decisions.
- Problem solves when dealing with student issues that require research, de-escalation, and critical thinking.
- Assists with answering questions regarding clinical compliance.
- Assists with planning clinical rotations.
- Completes special projects as assigned by the Vice President, Dean, or designee(s)
- Leads weekly retention meetings and participates in other meetings as required.
- Recommends support resources and policies and procedures to help the student population succeed.
- Assists with planning, attending and participating in orientation, information dissemination sessions, and other special events during evenings and weekends as required.
Qualifications and Skills:
- Bachelor’s degree required, graduate degree in education, counseling, or another related field preferred.
- A minimum of 3 -4 years working with students from diverse backgrounds preferably in higher education OR equivalent experience. .
- Must enjoy working with students and helping guide them through their academic journey from beginning to graduation.
- Effective oral and written communication skills with an attention to detail for complex academic logistics.
- Ability to work well with others at various levels.
- Ability to gather data, compile information, and prepare reports.
- Ability to analyze and solve problems.
- Must display self-motivation and initiative.
- Be able to communicate and interact effectively with diverse backgrounds and across multiple levels.
- Be detail-oriented and work with precision.
- Keep calm under pressure.
Application Deadline/Procedures: ÌýTo apply, please send a cover letter and resume to Eva Soto at [email protected]. The application deadline is February 28, 2025.
Salary Expectations: $31.25 – $36.06 per hour / $65,000.00 – $75,000.00 annually
Work Environment: The work environment characteristics are representative of those an employee encounters while performing essential functions of the job in a typical office/workstation situation. Able to work sitting or standing at a desk and operate a computer using keyboard and reading information on a monitor. This is a hybrid position. Must be able to commute to the New York campus at least 2-3 days per week. A dedicated workstation required for remote work.
Reasonable accommodation may be made to accommodate individuals with disabilities to perform the essential functions.
We offer the opportunity to work with a dynamic team of holistic, caring professionals. We are committed to creating a diverse community of faculty, staff, and students.ÌýPacific College of Health and Science is an Equal Opportunity Employer. Applicants are considered on their qualifications for the position without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pacific College of Health and Science is one of the oldest and largest accredited institutions training professionals in integrative and traditional Chinese medicine to include acupuncture, holistic nursing, massage therapy, herbal medicine, and medical cannabis. Founded in 1986, Pacific College is home to beautiful campuses and busy clinics in New York, San Diego, and Chicago and a rapidly growing online division. Pacific College features an esteemed faculty with over 200 faculty members from ÌýÌýaround the globe, many of whom conduct ongoing research and educate approximately 1,700 students every year.